In this blog post, we will walk you through a simple and effective method to unbind EZVIZ cameras from an existing account—whether it’s linked to an email or mobile number—without the need to contact customer support or send emails. Follow these steps to remove the device from the previous account and easily add it to a new EZVIZ account, helping you regain control of your camera quickly.
Step 1: Identify the Camera’s Account Status
When attempting to scan the camera’s QR code, if you receive the message ‘Apply for unbinding’, it indicates that the camera is already linked to another EZVIZ user account. You will likely see the beginning letters of that user’s email or mobile number.
- If you have access to that account, you can simply reconfigure the camera from there.
- If you want to change the user account or no longer have access to the old one, click the ‘Apply for unbinding’option to start removing the camera from the old account.
Step 2: Enter the Old User’s Information
Once you reach the unbinding page, you’ll be required to fully enter the old user’s email address or mobile number. Make sure the details are complete, then click the ‘Next step’ button to proceed with the unbinding process.
Step 3: Confirm and Submit
After entering the old user’s information, scan the QR code from the camera again, and then click the ‘Submit’ button. You will be asked to confirm the legal agreement to delete the camera from the old account. Once you agree, the camera will be successfully unbound from the previous account without needing customer support assistance.
Step 4: Re-add the Camera to a New Account
Once the unbinding process is complete, you will see the message ‘Unbinding successfully’, followed by ‘Re-add devices’. This will allow you to configure the Wi-Fi settings and add the camera to your new EZVIZ account as usual.
Important Note:
You can use this procedure for all EZVIZ Wi-Fi camera models, but you must know the complete old user’s email ID or mobile number to unbind the camera.
Step 5: Prepare the Camera for Network Connection
Before adding the camera to your new account, ensure it is ready for a network connection. If needed, press and hold the reset button to restore the camera to factory default settings. Wait for a voice confirmation or for the blue LED to start flashing, indicating the camera is ready for setup.
Step 6: Selecting the Device Type
When you reach the device selection screen in the EZVIZ app, select ‘Camera’ from the list of available device types. This ensures the app recognizes the specific features associated with a camera setup.
Step 7: Grant Permissions
Next, the app will prompt you to grant permission to access your photos. Allowing this permission lets the app utilize the camera scanner effectively to read QR codes, either from your device’s display or directly from the camera.
Step 8: Scanning the QR Code
Once you have selected the device type and granted photo access, the camera scanner interface will open. Locate the QR code on the camera body (usually on a label or sticker), and scan it using your phone. The app will automatically recognize the camera’s unique identification and configuration details.
Step 9: Complete the Wi-Fi Setup
After the QR code is successfully scanned, the app will guide you through the remaining steps to connect the camera to your Wi-Fi network.
- Choose your Wi-Fi network from the list.
- Enter the Wi-Fi password carefully to ensure a successful connection.
- Once connected, the camera will confirm the connection with a voice prompt, and the setup will be complete.
Step 10: Enable Bluetooth
During the setup process, the app may prompt you to enable Bluetooth on your phone. This is essential for configuring the camera, so grant permission to ensure a seamless connection between the camera and your device.
Step 11: Backup the QR Code and Configure Additional Settings
It’s important to securely back up the Device QR code. This QR code is essential for future configurations or modifying the camera’s network settings. Store the QR code safely for later use.
- Optional: Enable audio recording if desired (it’s off by default).
- Configure or adjust the date and time settings and choose the date format.
- You can also enable cloud storage for recorded footage during the free trial period.
- Enter or select a name for your device and designate its location.
Step 12: Access Live Streaming and Security Settings
Once the setup is complete, you can access live streaming from the camera. You may also be prompted to change the encryption password during setup. Be sure to enter a secure password that you’ll use for camera sharing and other security functions.
Final Notes:
For a detailed step-by-step guide on adding the camera to the EZVIZ app, please check out our other videos.
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