Fixing Hikvision DVR/HVR Live View Error in Chrome Browser

Hikvision DVRs and HVRs are popular for their reliability and features, but occasionally, users face issues when trying to access the Live View page in the Chrome browser. Common problems include error messages, encryption key issues, or blank camera windows. If you’re experiencing these challenges, don’t worry—we’ve prepared this step-by-step guide to help you fix the issue.

This blog post provides a detailed walkthrough, tested with the latest versions of Hikvision DVRs and HVRs, to ensure compatibility with Chrome and resolve Live View errors.

Common Causes of Live View Errors

  1. Plugin Requirements: Hikvision devices often need browser plugins to display live video feeds.
  2. Encryption Key Errors: Some settings may require an encryption key for secure access.
  3. Browser Compatibility: Chrome updates or restrictions may cause certain features to malfunction.

Steps to Resolve Live View Errors in Chrome

1. Check for Required Plugins

  • After logging into your DVR or HVR using the Chrome browser, look for a notification at the top-right corner of the interface.
  • You’ll typically see an option labeled “Download Plugin” or a prompt indicating a missing plugin.
  • Click this option to download the required file.

2. Install the Plugin

  • Navigate to your computer’s Downloads folder (or wherever your browser saves files).
  • Locate the plugin file and double-click it to launch the installer.
  • Follow the on-screen instructions to complete the installation process.

3. Restart the Browser

  • Once the plugin is installed, close the Chrome browser entirely.
  • Reopen Chrome, log back into your DVR or HVR, and access the Live View page. The error should now be resolved, and you should see the camera feeds.

Alternative Solution: Using Edge with Internet Explorer Mode

If the above method does not work, try using the Edge browser with the Internet Explorer tab enabled. This mode provides better compatibility for older DVRs and HVRs that may struggle with modern browser environments.

For additional tips and guidance, explore our other tutorials on using Internet Explorer for accessing Hikvision cameras.

Fixing the “Encryption Key Error”

If you encounter an “Encryption Key Error”, follow these additional steps:

1. Locate the Encryption Key

  • After logging in, go to the System Settings or Local Settings section in the DVR interface.
  • Under the Network settings, click Advanced Settings.
  • Navigate to the Platform Access tab and locate the Verification Code field.
  • Click the Eye icon next to the verification code to reveal the encryption key.

2. Configure the Encryption Key

  • Return to the Local Settings section and find the Encryption Key field.
  • Enter the revealed key into this field and save the settings.

These steps should eliminate the encryption error and restore your Live View functionality.

Tips for Ongoing Compatibility

  • Regularly update your DVR/HVR firmware and the browser plugin.
  • Ensure your browser is configured to allow plugins or alternative modes like Internet Explorer tabs in Edge.

Conclusion and Support

If the steps above helped you resolve your Live View issue, consider sharing this post or supporting us by liking and subscribing to our channel. Your support allows us to continue creating valuable tutorials and troubleshooting guides.

For additional assistance, check out our other video segments in this series for more in-depth solutions and tips for Hikvision devices.

Thank you for reading, and happy troubleshooting!

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